Shipping policy
Order Confirmation
As soon as you place your order, you'll receive an order confirmation email containing your order number and receipt. This email confirms we've received your order and pre-authorised your payment.
Shipping
Our Goal: At The UGG Barn, we strive to provide the best shipping options for all Australian customers, ensuring you receive your order promptly and with excellent service.
Order Processing: Orders are processed after placement and typically ship within 1-2 business days (excluding holidays). Customised products may take longer.
Shipping Costs and Times:
All shipments are tracked and may require a signature upon delivery.
Standard Delivery:
- Free for orders over $89 AUD.
- $10 for orders under $89 AUD.
Estimated Delivery Times:
- New South Wales: 1-5 business days
- ACT, Queensland, Victoria: 2-6 business days
- Northern Territory: 6-9 business days
- South Australia & Tasmania: 4-9 business days
- Western Australia: 4-8 business days
Express Delivery:
- Flat fee of $15 AUD for all orders.
Estimated Delivery Times:
- New South Wales: 1-3 business days
- ACT, Queensland, Victoria: 1-3 business days
- Northern Territory: 4-7 business days
- South Australia & Tasmania: 1-3 business days
- Western Australia: 1-4 business days
Get your order fast! Choose Express Delivery for a flat fee of $15 AUD. Standard Delivery is free on orders over $89 AUD. Please note that these are estimated delivery times and may vary depending on your location and unforeseen circumstances.
Order Acceptance & Pricing
We reserve the right to refuse or cancel an order for various reasons, including:
- Verification of additional information (phone number, address)
- Validation of payment details to prevent fraud
- Suspected fraudulent credit or debit card use
- Pricing errors on the website
In the event of a pricing error, we may contact you for instructions or cancel your order and notify you.
Order Tracking
You will receive a tracking number via email once your order has shipped. If you haven't received a tracking number after 7 business days, please contact us at admin@theuggbarn.com
Contact Us
- Address: 35 Coral Cct, Leppington NSW 2179, Australia
- Phone Number: 1300 306 072
- Email: admin@theuggbarn.com